Terms and Conditions
Please take a few minutes to read these Terms and Conditions for purchases, orders, advanced orders, Lay by and hiring of Items
This applies to both Online and Offline sales. Your purchase of products from us constitutes your agreement to follow these Terms and Conditions and to be bound by them.
FRENCH BOUTIQUE reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us.
Your Personal Information
We only record your personal information to enable us to communicate with you regarding processing and sending your orders of items. All personal information is stored securely and we do not sell or provide your personal information to any other company or individual.
Our company believes strongly in protecting your privacy and comply with all National Privacy policies.
Pricing and Product Information
Should information at our showroom, on our website or invoices contain typographical errors, inaccuracies, or omissions that may relate to pricing, availability and product descriptions, FRENCH BOUTIQUE Australia Pty Ltd -Plaisirs de la Vie (Hereafter, FRENCH BOUTIQUE) reserves the right to correct any errors, omissions or inaccuracies and to change or update information at any time without prior notice (including after issuing the invoice).
Colours and descriptions of the product
In an Online purchase, colours shown on our photographs might be displayed differently on various monitors and computer systems. Therefore, colours displayed should be considered only as a guide rather than an accurate representation of the actual finish. Some photos of our website may be slightly different from the real item. The furniture are hand carved and hand finished, as a result individual pieces may have minor variations in terms of carving, design and size, however the variations are an intrinsic part of the style and character of each piece. No request for claims or adjustments will be recognized on the basis of these minor variations. When a customer requests the same carving for multiple items, we can only guarantee the carving style of the era the furniture originated. For example, cabriole legs represent the Louis XV era, so, as long as the item show its distinctive feature (cabriole legs), we consider various carvings as ‘matched to one another’. Carving can also vary on each order of the same items.
Collection of Items
Orders cannot be collected until FRENCH BOUTIQUE has advised you that they are ready to be collected.If the items are not collected or no responses/no payment of the balance for one week after notification from FRENCH BOUTIQUE, 5% of the item price (per week) will be charged as a storage fee until they are collected.
Floor Stock Sale
No refund or exchange for floor stock sales items.
Estimated Delivery Times
Delivery dates and times quoted are subject to possible changes due to shipping schedules, overseas suppliers, strikes, carrier, customs and quarantine delays etc. Dates provided are estimates only. We endeavour to provide the best possible estimate of the delivery time where possible.Costs associated with shipping can vary. Customers may have to pay delivery fees separately.
At the moment, Manufacturing time takes between 8 and 12 weeks approx ( Custom made items may take longer than standard designs.) and Australian customs and quarantine may hold a vessel so we cannot provide you with the exact arrival date.
Shipping Fees/Insurance for purchasing
We offer free delivery (The carrier is at our discretion) to Sydney, inner Melbourne and inner Brisbane when customers purchase $3000+. This is only a door to door service and does not include installation or placement other than at the delivery level which is up to 5metres from the entry - No placement upstairs. ( If you ask the delivery people, they may help but charge.) For more remote areas, we can still help with some of the delivery expense and for all deliveries we can arrange freight insurance at your request and expense. ( Delivery companies normally have their own insurance to protect vehicle and delivery items as well.)
Restocking Charge
For all goods returned as unsuitable, a minimum restocking fee of 15% plus freight will be charged (for both freight for purchase - in case FRENCH BOUTIQE offered free delivery - and return.), provided goods are unmarked and undamaged, with the remaining balance to be used for purchasing other pieces within a 6 month period of return. Lay by restocking fee will be 30%. There is no refund for sales items and no exchange/credit for 'discounted' items.
Our product
The nature of some of our items evoke an aged appearance achieved by hand, and as such, colour and size variations can be found. Each item is made from wood products, the carved elements including the legs are carved by hand using traditional cabinet making techniques and any imperfections are characteristics of that item. A wax polish is applied by hand, over, so the finish is unique from one product to another and natural timber marks such as knars or knags are not regarded as a fault or damage. (Do not expect the finish like synthetic mdf, etc as our items have a natural finish.)
Acceptance of Items
We request customers check all items upon delivery with the delivery staff as goods will not be replaced or refunded after goods have been accepted, as we check prior to delivery and do not accept responsibility for items damaged in transit.
Claims and Discrepancies
All claims must be made in writing directly to FRENCH BOUTIQUE within seven days of delivery or collection, enclosing the original receipt and reason for the claim. Items should be wrapped properly (original condition) so that there is no damage on return. A written letter must be completed by the purchaser and returned to FRENCH BOUTIQUE as returns will not be accepted without the prior approval of FRENCH BOUTIQUE. Freight costs may be charged to the customer.
Purchasers collecting their furniture are advised to check their item/s thoroughly as FRENCH BOUTIQUE will not accept any responsibility for any complaints received after the items have left our premises. After six months of receiving goods, FRENCH BOUTIQUE takes no further resposibility for any cosmetic/structural problems or complaints regarding the items purchased. For items replaced prior to the 6 month deadline transport costs will be at the purchasers expense.
Furniture delivered by FRENCH BOUTIQUE can be checked at customers request prior to delivery but once accepted at the customer’s delivery site FRENCH BOUTIQUE has no further responsibility.
Regarding Custom made orders (design, fabric etc chosen by customer's own choice, not our standard) cannot be refunded for any reasons including damage, we can only repair the damaged items.
Copyright
This web site and its contents are the property of FRENCH BOUTIQUE and are subject to copyright. The contents of whole website are intended solely for your personal, non-commercial use. Any use of our website and its content for purposes other than personal and non-commercial use is prohibited without the prior written permission of FRENCH BOUTIQUE.
FRENCH BOUTIQUE reserves the right to update these Terms and Conditions at any time without prior notice. For this reason, please refer to these Terms and Conditions whenever you purchase products from us or through our website or from the shop.
Advanced Order Terms and Conditions
Deposit
Advanced orders require an initial deposit of 50% of the agreed price plus any delivery fee (if applicable)
Deposits must be received within 5 days of placing your order. Please take note that processing direct deposits can take up to 5days to appear in our bank account.
Completion of Payment
All orders comply with our Terms and Conditions. Once an advanced order has commenced, no refunds or exchange of ordered item will be acceptable. When the items arrive at the FRENCH BOUTIQUE premises, customers will be notified by phone, SMS or email, etc. Upon receiving the balance payment within 48 hours of the notification from FRENCH BOUTIQUE, (unless a prior agreement for a different payment or time frame has been arranged) your furniture will be delivered to you. If items are delivered to other States, we will be able to arrange delivery after your full payment. ( It normally takes between a couple of days and 1/2 weeks depending on the delivery companies' schedule.)
At the customer’s request, payments on the balance can be paid on a weekly or fortnightly basis instead of a one lump sum payment.
After payment of the deposit, the outstanding balance will be diaried on a weekly or fortnightly basis as selected by the purchaser.
Customers should complete payments before items arrived at FRENCH BOUTIQUE from the manufacturer.
No refund will be made unless there is a fault of item.
Quoted prices are subject to change without notification as it is only valid for two weeks.
When a customer provides their own fabric, we will have to charge postage (to the manufacturer) plus a handling fee ($15).
Lay By Terms and Conditions
Deposit: When purchasing on a lay by basis an initial deposit of 30% is required on the order as per the agreed price plus any delivery fee (if applicable)
Deposits must be received within 5 days of placing your order.
Please take note that processing direct deposits can take up to 3 business days to appear in our bank account.
Completion of Payment
Payments must be completed within the timeframe as shown below:
Orders $500 - $2000: within 6 weeks of the order date.
Orders above $2000: within 8 weeks of the order date.
For larger amounts special terms can be arranged, otherwise within 8 weeks.
Payment Frequency
We request that payments for your lay-by purchases are made on a weekly or fortnightly basis.
It will be greatly appreciated if you would email us each time a payment is made, as this would assist us in identifying in who is paying and when payments have been made. If paying by credit card, we would request that you call us (02 9344 0888 or 0400 743 652) when making each payment. This is to protect your information, as due to security considerations, credit card details are not retained on our system.
Other Terms
Purchases made on a lay-by basis are not cumulative; each new purchase constitutes a new lay-by. Lay-by purchases can be finalised earlier by paying the full balance owing without any additional fees.
All lay by furniture orders comply with our Terms and Conditions. Once the lay by has commenced no refunds will be provided on furniture orders. Upon receiving the final payment your furniture, we will deliver it to you.
Items which are not paid in full and not collected on the due date will be charge 5% of the full price on a per week basis for storage.
The lay by will be cancelled if after a 6 month period from the lay by date, the customer has not paid in full and collected the items.
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Gift voucher or Credit voucher Terms and Conditions: 1. Gift vouchers and unused portions of gift vouchers should be spent within 12 months from the date of issue or purchase, this is the "expiry" date included on the gift certificate. 2. Gift vouchers must be redeemed through both our online/offline sales. 3. Gift vouchers are not redeemable for cash and cannot be returned for a cash refund. A refund can be issued to the purchaser (or someone granted) of the Gift Voucher up to the expiry date of the original voucher. 4. Any unused balance will be placed in the recipient's gift voucher account and is not transferable. The original expiration date will apply to any unused balance. 5. If your order exceeds the amount of your gift certificate, you must pay for the balance with a valid and accepted method of payment. 6. Gift vouchers and their use on the FRENCH BOUTIQUE – Plaisirs de la Vie (FRENCH BOUTIQUE, here after) are subject to the Terms and Conditions of FRENCH BOUTIQUE. 7. We are not responsible for lost or stolen gift vouchers. 8. French Boutique reserves the right to close customer accounts and request alternative forms of payment if a fraudulently obtained gift voucher is either redeemed through the FRENCH BOUTIQUE Web site or is redeemed and used to make purchases through FRENCH BOUTIQUE. * Gift Vouchers issued by FRENCH BOUTQIUE are a free gift to customers to be used for future purchases and should be used for current stock without sale/special prices (not for advanced order) within a year. Each voucher has customer's name on it and FRENCH BOUTIQUE may request to show users ID when they try to pay with it. |
Terms and Conditions for Hiring of Items (for short term)
* We do not sell 'hire items'
Payment of Bond and Cost of Delivery
The customer agrees to pay to FRENCH BOUTIQUE -Plaisirs de la Vie (Hereafter, FRENCH BOUTIQUE) the Security Bond (same amount as the sales price of the furniture) and Cost of Delivery as set out in the Schedule, before delivery of the Goods. Eg: If the item price is $1000, the customer needs to pay $1000 in advance and after hiring period, $700 will be returned to the customer unless any damage or loss occurred during period of hire. Prices are all GST inclusive
Payment of Rental
The Customer agrees to pay FRENCH BOUTIQUE the Rental Payment (Bond) in advance. Such Rental Payments are to be paid before delivery of the Goods.
Removal of Goods
The Customer agrees not to remove or allow anyone to remove the Goods from the Premises where the Goods are to be kept, as set out in the Schedule, without the permission in writing of FRENCH BOUTIQUE.
Care of the Goods
The Customer agrees to keep the Goods clean, tidy in good order and condition.
Loss or Damage to Goods
The Customer shall be responsible for any loss or damage to the Goods from any cause whatsoever at all times during the Rental Period and until the Goods have been returned to FRENCH BOUTIQUE. The Customer is required to notify FRENCH BOUTIQUE of any loss or damage to the Goods immediately such loss or damage occurs. In the event of loss or damage the Customer will be liable to pay to FRENCH BOUTIQUE the cost of the repairs or the value of the said Goods, as assessed by FRENCH BOUTIQUE, whichever is the lesser amount. The value of the Goods is not to exceed the retail price of the said Goods at the commencement of the Rental Period. If the Goods are lost or damaged the Customer shall pay rent until restitution is made.
Termination
If the Customer fails to comply with any of the terms or conditions of this Agreement, FRENCH BOUTIQUE may terminate the Agreement by serving a notice of termination on the Customer. Such a notice may be given to the Customer by any methods (phone, in person or email etc)
Return of Goods to FRENCH BOUTIQUE
Upon termination of this Agreement, the Customer must either return the Goods to FRENCH BOUTIQUE or arrange for FRENCH BOUTIQUE to collect the Goods as soon as possible.
Return of Bond
Provided that the Customer has complied with all of the terms and conditions of this Agreement, FRENCH BOUTIQUE agrees to refund the bond upon termination of the Agreement and return of the Goods to FRENCH BOUTIQUE. FRENCH BOUTIQUE may at its sole discretion, deduct from the Security Deposit (Bond) refundable to the Customer any Cost of Pick Up, cleaning or repair expenses, or any other moneies owing to FRENCH BOUTIQUE.
Extension of Hire
Extension of hire will be rated on a pro rata basis.
Whole Agreement
The terms and conditions set out in the preceding pages constitute the whole agreement made between the Customer and FRENCH BOUTIQUE and no officer, servant or agent of FRENCH BOUTIQUE has any authority to vary, add to or omit any of the terms or conditions hereof.
Warranties
Certain conditions and warranties may be implied into this Agreement by the Trade Practices Act and State legislation and their conditions and to be read subject to such legislation. However, FRENCH BOUTIQUE and the Customer agree that in the event of the Customer suffering and loss, damage or claim howsoever arising as a result of hiring the Goods, the liability of FRENCH BOUTIQUE is limited to the repair or replacement of the Goods and is not to include economic or consequential damage of any nature whatsoever.
Severability
If any term or condition or any part of any term or condition of this Agreement or the application thereof shall be or become illegal, invalid or unenforceable, then the remaining terms and conditions or any part of remaining term or condition shall not be affected thereby.